FAQ

Our products are handmade by very talented artisans in small villages throughout many cities in Indonesia, India, & Morocco.

We've worked hard this past year sourcing and working with artisans on bringing back some classic as well as modern pieces in the art of rattan and natural fibers.  
Our Production is hand made with love and take  between 4-8 weeks to be build.
Shipment times to Canada are usually average fo 6 weeks.

Yes, we do! Our Showroom is located in Mississauga, 5250 Satellite Drive unit 4 -

Due Covid 19 - Our showroom is open only for Curve side pick up. Please contact us in advance for your specific item. We also offer delivery in the GTA.

You certainly can! Call us at 647.774.42.52  to place your order over the phone or to arrange a visit with us in person at  our showroom .

We accept cash payments and interac in store, and all major credit cards in store and online.

Yes!  We do offer financing by Paybrite & Sezzle

PAYBRITE:
Pay in 4 bi-weekly interest free payments for purchases of $50 - $300
You can also Pay Monthly over 12 or 24 months for purchases over $300

SEZZLE : Is a payment solution that gives you the freedom to buy now and pay later - with no interest! When you place an order through Sezzle, their unique approvals system reviews your account to determine what sort of repayment plan we can offer. In most cases, it's 25% of the order total due up-front (also called your "downpayment" or "first installment"), with the remaining amount divided up across three more installments, each due two weeks apart.

Your personal and financial security is a top priority for us! We work hard to ensure technical safeguards are in place to protect your information. Any information you transmit on shopcasachic.ca  is processed by Shopify with their industry-standard data encryption system.

Upon placing an order you will be sent a confirmation email immediately after your order has been successfully submitted. We will also send you an email with further details regarding shipping times and to notify you of any special instructions for your order within 48 hours. If you do not receive an email confirmation, please check your junk folder or contact us  if you have any further questions.
If you bought an item on PRE ORDER, we will contact you as soon your item arrives in Canada, and a few days before prior Deliver, or to let you know when is ready to Pick up.

NO, all our  stock is always changing, day by day , we make every effort to keep products on our site that are in stock and up to date. However,  because we do work with a variety of manufacturers around the world and some of our products are in production, others are coming, others are in stock, etc,  Occasionally, items may be out of stock, backordered or recently discontinued. If  this be the case, you will be notified within 48 hours of placing your order. You will then have the option to hold your order until the item is in stock or receive a full refund.  We always advertise if the item is Pre - Order., If it is not Otherwise Is in STOCK. If the item is not online anymore and was a week ago this is because the last unit was sold and it is discountinued.

All products are covered by the warranty policies of their respective manufacturers. If you have questions about the warranty for a specific product, or if you have questions on how to make a warranty claim, please contact us.

No we do not, and we only carry and order small quantities of each item, as small business we don’t have a big warehouse, that is why majority of our products are sold out before they arrive. And this is our goal, so we can keep ordering more & also new Items.

WE DO RECOMMEND if you really like one item that you have seen, reserve or buy it before it is gone.

We don’t ship to USA at the moment.

Yes, we ship to all majories Cities in Canada,  by Canada Post, Fedex or other Local Couriers, Please contact us to get a quote for the item you are interested at Hello@shopcasachic.ca

No, We do not offer free shipping. We do not build the cost of shipping into the price of our items. Shipping rates vary greatly depending on the size and weight of the item and the distance. If you would like a quote to deliver to your home, before you place an online order, please feel free to contact us at  hello@shopcasachic.ca  and we can confirm the cost prior to ordering.
You can also contact your own delivery service that can pick up  your item at our warehouse.

Yes we do take custom orders, please let us know the size or model and we can find out that special item for you. Custom Orders should be paid in advance 50 % and Balance at the time of arrival.
Please check Custom Items have No discount / No Refund.  

Yes of course!  We considerer Interiors Designers, Real State Agents, Interiors Decorators, & Staging profesionals are our Affiliates and preferred clients, please Visit our Trade Program for more info.

Yes We can! , We do hold items for our clients as far they are paid in full. Sometimes happen that you would like an item that you won’t need until you move to your New home, but also do not want to be sold out when is the time you need it. We can hold it at no charge up to 4-6 months.

Preorder items ensure that you grab a piece before they sell out once landed, and are paid in full to reserve.  You also have the option to reserve with 50  % Down payment. Please contact us to send you the custom Invoice.

 If you are looking for a specific delivery timeline, we encourage you to reach out prior to placing the order! If you are okay with waiting for the item, we will provide the timeline once the order is placed!    Please note all items have different lead times.

Yes!  You can reserve your item with a down payment of 50% or more. Yes we can also hold your item as it is paid in full.  Unfortunally we do not Hold items that are not paid in advance.

We can hold items upto 4 months, after this time we encourage to pick up or coordinate deliver.
In the case that client do not response to emails or calls after 5 months we will considerer the item as abandoned.

Yes  certanly you can, however some restriccions apply. Please check our Return Policy here.
All finals Sales or Clearance Items are not eligible for a refund.

Yes, we do rent our Furniture, the % will depend of the item price, Usually Range from 20 % to 30 % -
The items can be used for Film Productions or Photograpic Purposes ONLY.
For Details about times of rent and cost, please send us item with details of what item/s do you need.
Should be returned in perfect condition, Otherwise will be charge the product full amount.

If you have any other questions no listed here please do not hesitaste to contact us by email to : hello@shopcasachic.ca, and we will get back to you ASAP

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