Rattan stool with metal legs Chicago

SHIPPING TIMELINE ON PRE-ORDER 

Once an order is placed,  we will notify you of any expected delays with your order and will keep you updated throughout the fulfilment process. Please contact us to inquire about inventory if you have a specific timeline in mind before you make a purchase.

We continue to experience longer than usual shipping times for furniture & lighting.  

ETA dates can be changed without notice due to the global manufacturing, shipping and supply chain disruptions. We will continuously update you on delays to the best of our ability during this time. We ask for your patience and understanding as we strive to seek and provide information as it becomes available to us.  Due to measures outside of our control, we will not be accepting returns or cancellations for delayed shipments.

Usually, lead times goes from 12 up to 16 weeks.

 

ITEMS IN STOCK AND READY TO DELIVER 

Casa Chic items are stocked in our Mississauga Warehouse and ship out within handling & delivery In GTA   

IN STOCK Estimated time is 4-5 business days  

Others Cities in Canada time expected in 7 -10  business days.

 

Please expect delays during sales or holidays. 

You’ll be contacted within 48hrs of placing your order with an approximate timeframe when the item is in stock. 

Once your item has shipped you'll receive an email with details of your order 

 

 

Delivery in GTA- Greater Toronto & Surrounded Areas

Flat Rate is 149 small items 

Flat Rate 175 Large Items 

 

Residencial Deliver in Ontario & or Quebec 

We deliver residential to the provinces of Ontario & Quebec, please email us with the item name and your postal code to request a quote. 

 

 

STANDARD DELIVERY IS DOORSTEP ONLY. 

 

The delivery person or team does not enter the home or assemble the furniture. If you live in an apartment or condo building, it would be brought into the lobby and no further. 

Other than beds and dining tables, most of our larger furniture pieces come fully assembled. Please ensure you are comfortable bringing it to its desired destination in your home and that it will fit through all doorways and stairwells!! Please contact us to upgrade to White Glove Delivery if you feel you are unable 

Small and medium-sized Items are shipped via Courier (Purolator, DHL, Canadá Post ) 

Larger and oversized items typically ship with a freight carrier and/or third party delivery company. Carrier or delivery will depend on location.

 

Local Mississauga pick up

We offer free local pick up from our Showroom store or Mississauga Warehouse. We will contact you to coordinate to pick up your order.

Warehouse Or Showroom Pick up preview coordination Day & Time,  Business Hours  Tuesday 11 am to Saturday 4 pm. Could be after or before these hours too by appointment. 

We will contact you when your order is ready and pick up should be made within 7 days of being notified. Storage fees may apply if a product is warehoused for an extended amount of time. Storage Fee applies after 6 months. 

 

Shipping within Canadá 

We deliver to the majority of Cities in Canada by freight, to your local terminal. The client must pick up large items from the local terminal. We can coordinate delivery to residential by extra cost. Please contact us prior to buying if you have any questions.

We can also coordinate residential delivery in many cities of Canada, this extra quote is not included in the flat rate please contact us by email to have the exactly rate. 

 

Canada Flat Rate 289 Plus HST

 

Terminal Cities to Pick up 

Surrey BC     Victoria BC     Edmonton AB.    Calgary AB     Regina SK

Saskatoon SK.    Winnipeg MB.     Montreal QC.   Quebec QC.    Moncton NB

Sydney, NS    Cornerbrook NF   St. John's NL

 

If you are in another City please contact us by email. 

Some oversize pieces may be subject to additional shipping charges due to size and distance. If your order requires extra fees, you will be contacted within 48hrs with a quote for approval. 

 

White Gloves Service Unlimited Furniture Delivery

No matter how many Unlimited Furniture Delivery items you place in a single order, you'll enjoy White Glove service for a 260 CA flat-rate fee, until 70 mills. More than 70 until 300 mills 300 CA

This includes inside delivery to your room of choice, as well as unpacking, assembly (excluding chandeliers) and debris removal.

For your convenience, orders containing more than one Unlimited Furniture Delivery item will be consolidated and delivered together. Once your items are ready to ship, we will contact you to schedule a delivery.

Furniture will arrive 4-5 Days after your order has been placed if the item is in stock.

 

Inspecting Your Delivery

Upon receipt of your order, please ensure that you have received all the items purchased. Your packing slip will be affixed to one of your boxes in a red envelope. It is recommended that you review your packing slip before the delivery personnel leaves and advise them of any discrepancies.

Please indicate on your packing slip any occurrence during the delivery and contact us as soon as possible. The transporter will not accept responsibility for any damages which have not been indicated on the packing slip. If you find any damage on your merchandise, keep all contents and their original outer and inner packaging. Please contact us immediately following your delivery to ensure that proper action is taken.

Our products carry a one-year warranty covering manufacturing defects. The warranty applies only to household use of our products. The warranty does not cover regular wear and tear discolouration due to exposure to light, misuse, shrinkage or pilling of materials, or abusive wear.